By ordering from the High-End Products Store, you acknowledge that you have read, understood, and agreed to our shipping and delivery policy, which means adhering to all of these policies.
All our shipments are subject to all policies, terms and conditions of service provided by our shipping and delivery broker. Under no circumstances can the High-End Product Store be required to pay any compensation or dues in the event that the order is confirmed, the beneficiary is notified, or the customer receives the order, except in the following cases:
If the item you received is damaged or defective, you can submit a return request to customer service through the approved means of communication, in order to take the necessary measures regarding receiving the item, examining it, and completing the return or exchange procedures.
The store is not responsible for any request that the customer does not respond to within a week from the date of the request.
The shipment is tracked and received by the customer directly with the shipping company.
-What is the shipping cost within Saudi Arabia?
It varies depending on the shipping company.
-What is the approved shipping company?
The approved shipping company for areas within the Kingdom of Saudi Arabia is “Aramex” Red Box - Al Raqi
-How many days do I have to wait for my order to arrive?
You won't have to wait long, we'll process your order as soon as you complete your purchase.
Your purchases will be delivered to you within 2-5 business days within the Kingdom of Saudi Arabia.
- How can I track my order and where it has reached?
The shipment number will be sent to your mobile number registered in your account with us, and you can go to SMSA to track my shipment. You can also contact them for any inquiries regarding shipping and delivery through the contact numbers.
Contact us if you encounter any problem.
-Can I change my address after ordering?
Yes, only before order is shipped.
- How will my order be handled if it was shipped but I did not receive it because (I entered the wrong address, I was not available, I entered the wrong contact number, or the delivery representative did not respond) and it was returned to you?
If your order is returned due to an error on your part, the shipping cost will be deducted from the customer.
